About the job
This job is all about delivering exceptional service excellence while keeping a keen eye on commercial outcomes. By facilitating a seamless claims experience, you will help relieve stress and create peace of mind for customers during critical moments. The team thrives on collaboration and is committed to continuous improvement, making it a fantastic environment for personal and professional growth.
You'll be responsible for
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Lodging new insurance claims
Lodging new insurance claims for customers and intermediaries to ensure a smooth claims process.🔍
Determining coverage
Determining coverage through exploratory questioning, policy interpretation, and informed decision-making.📞
Managing customer inquiries
Responding to and managing customer, supplier, and repairer inquiries on existing claims with a focus on cost management.Key criteria
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1-2 years in general insurance
Experience in general insurance enhances customer claims handling.View
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Call centre experience
Experience in call centres supports effective customer interactions.View
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Computer literacy
Ability to navigate multiple systems ensures efficient claims processing.View
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