WNS27 jobs

Associate – Ops

JuniorMid levelFull-timeRemoteMelbourne VIC, AustraliaPosted 4 months agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is all about delivering exceptional service excellence while keeping a keen eye on commercial outcomes. By facilitating a seamless claims experience, you will help relieve stress and create peace of mind for customers during critical moments. The team thrives on collaboration and is committed to continuous improvement, making it a fantastic environment for personal and professional growth.

You'll be responsible for

📄

Lodging new insurance claims

Lodging new insurance claims for customers and intermediaries to ensure a smooth claims process.
🔍

Determining coverage

Determining coverage through exploratory questioning, policy interpretation, and informed decision-making.
📞

Managing customer inquiries

Responding to and managing customer, supplier, and repairer inquiries on existing claims with a focus on cost management.

Key criteria

📄

1-2 years in general insurance

Experience in general insurance enhances customer claims handling.

View

📞

Call centre experience

Experience in call centres supports effective customer interactions.

View

💻

Computer literacy

Ability to navigate multiple systems ensures efficient claims processing.

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View more

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5 criteria for this job
1-2 years in general insurance
Experience in general insurance enhances customer claims handling.

View

Call centre experience
Experience in call centres supports effective customer interactions.

View

Computer literacy
Ability to navigate multiple systems ensures efficient claims processing.

View

Strong communication skills
Clear communication is vital for managing customer expectations.

View

Ability to manage workload
Efficient workload management meets timeframes and customer needs.

View

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