About the job
As a Technical Account Manager at Deputy, you will be the primary technical point of contact for our most strategic and complex customers. This job is all about bridging the gap between business requirements and technical execution, ensuring customers derive maximum value from our platform. The team thrives on collaboration and innovation, empowering each other to use AI tools creatively to enhance the customer experience.
You'll be responsible for
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Customer advocacy & technical leadership
Act as the technical voice of the customer within the company, ensuring their needs are prioritised and understood by Product and Engineering teams.🤝
Relationship management
Own the technical relationship for a portfolio of accounts, fostering long-term partnerships and ensuring high levels of customer satisfaction.🔍
Problem solving & risk mitigation
Proactively identify technical bottlenecks or risks in the customer journey and develop strategic plans to resolve them.Key criteria
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Technical proficiency in SaaS
Proven experience managing complex technical integrations and troubleshooting issues.View
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Exceptional communication skills
Ability to explain technical concepts to non-technical stakeholders.View
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Analytical mindset
Data-driven approach to identifying trends and measuring success.View
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