Tesla10 followers18 jobs

Associate Technical Support Engineer, Supercharger

JuniorMid levelFull-timeRemoteMelbourne VIC, AustraliaCustomer service and supportIT supportEngineering managementPosted 2 weeks ago
Pending fitX of Y criteria met

About the job

The Technical Support Engineer position is all about providing exceptional support to ensure the smooth deployment and optimal performance of innovative Energy products globally. This job plays a crucial role in maximizing the uptime and reliability of the Supercharger fleet, directly impacting the experience of electric vehicle owners. The team thrives on collaboration and innovation, working together to solve complex issues and enhance service delivery.

You'll be responsible for

🔧

Troubleshooting and solving issues

Remotely troubleshoot and solve complex hardware and operational issues impacting Tesla’s Supercharging fleet.
👨‍🔧

Providing technical expertise

Provide technical expertise and guidance to our commercial Field Service Technicians.
🤝

Collaborating with teams

Collaborate with the Field Service and Product Engineering teams to identify and implement solutions.

What we're looking for

⚡

Electrical engineering degree

Bachelor's degree in Electrical Engineering or related field

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🛠️

2+ years in technical support

Experience in engineering or technical roles is essential

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💻

Linux proficiency

Experience using Linux for system connections and diagnostics

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Electrical engineering degree
Bachelor's degree in Electrical Engineering or related field

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2+ years in technical support
Experience in engineering or technical roles is essential

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Linux proficiency
Experience using Linux for system connections and diagnostics

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SQL query skills
Ability to write and modify SQL queries for troubleshooting

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Proactive problem-solving
Demonstrated ability to resolve complex issues effectively

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