About the job
An Associate Energy Systems Technical Support Engineer provides essential technical support for Tesla's Industrial Energy Storage product lines, ensuring that the company meets its commitments by responding to inquiries accurately and promptly. This job is crucial for enhancing the customer experience, as it involves high levels of interaction with clients and collaboration with various teams. The team values proactive problem-solving and a strong commitment to exceeding customer expectations, creating a positive and engaging work environment.
You'll be responsible for
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Providing customer support
Delivering the highest level of customer support by answering inquiries and addressing concerns promptly.🔧
Maintaining fleet availability
Proactively monitoring and resolving issues to ensure high fleet availability before they impact customers.📚
Educating customers and installers
Educating customers and installers to ensure they have optimal confidence in the operation of their energy storage systems.What we're looking for
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2+ years of technical support experience
Experience in customer-facing technical support roles is essential.View
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Electrical or engineering background
Knowledge in electrical, electronics, or mechatronics engineering is preferred.View
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Excellent communication skills
Strong written and verbal communication is crucial for customer interactions.View
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