Bankwest
Bankwest Customer Engagement Consultant - Perth (Full Time/Shift)
JuniorFull-timeHybrid555 Wellington St, Perth WA 6000, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 1 week ago
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About the job
This job is all about being a Customer Service superstar in our vibrant Customer Engagement Centre. You'll play a crucial role in providing chat and phone support to customers around the clock, ensuring they receive the help they need when they need it most. Our team thrives on collaboration and a customer-centric approach, making every interaction meaningful and impactful.
You'll be responsible for
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Providing assistance
Offering helpful and timely assistance to customers using our online chat service.📱
Supporting customers
Guiding customers with new ways of banking through our app and online banking.📞
Receiving inbound calls
Handling inbound calls from customers and resolving their queries at the first point of contact.Skills you'll need
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Customer service skills
Ability to provide exceptional support and assistance to customers, ensuring their needs are met with care and efficiency.💻
Strong computer skills
Proficiency in using various computer systems and applications to manage customer inquiries and support effectively.🔄
Ability to multitask
Skill in handling multiple tasks simultaneously while maintaining a high level of service and attention to detail.View more