Commonwealth Bank
JuniorFull-timeHybridCBD, Melbourne VIC 3000, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 1 month ago
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About the job
This job is all about being a customer service superstar in our Customer Engagement Centre, where you will provide phone-based support to customers 24/7. Your role is crucial in ensuring that customers receive quick, accurate, and up-to-date answers to their queries, making a real difference in their experience. The team thrives on collaboration and is dedicated to being there for customers when they need it most.
You'll be responsible for
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Providing customer support
Being the warm and engaging voice of the business that customers hear when they call in, ensuring a positive experience.🌟
Contributing to team values
Adding value to every customer enquiry and interaction while aligning with the team's vision and values.✅
Resolving customer queries
Receiving inbound calls from customers and offering resolution of their queries at the first point of contact.Skills you'll need
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Customer service skills
Ability to provide excellent service and support to customers, ensuring their needs are met and queries resolved.💻
Strong computer skills
Proficiency in using computer systems and software to manage customer interactions and information efficiently.🗣️
Excellent verbal and written communication skills
Ability to communicate clearly and effectively with customers, both verbally and in writing, to ensure understanding and satisfaction.View more
