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Lending Consultant - Contact Centre, Melbourne VIC - Suncorp Bank (Multiple Vacancies)

JuniorFull-timeOfficeMelbourne VIC, AustraliaFinanceCustomer service and supportPeople and culturePosted 6 hours ago
View your fit0 of 9 criteria met

About the job

The Lending Consultant position at Suncorp Bank is all about supporting customers in achieving their financial goals while delivering exceptional service. This job plays a vital role in ensuring customers receive the assistance they need with Everyday Banking and Lending enquiries. The team thrives on collaboration, empathy, and a commitment to making a positive impact in the lives of their customers.

You'll be responsible for

🌟

Delivering personalised experiences

Creating memorable experiences for every customer to enhance their banking journey.
📞

Providing accurate information

Offering clear guidance across banking and lending processes to assist customers effectively.
🤝

Collaborating with the team

Working together with a team committed to outstanding customer outcomes and performance.

Skills you'll need

🤝

Customer service

Ability to deliver personalised, high-quality customer experiences that reflect Suncorp Bank’s purpose of building futures and protecting what matters
🗣️

Communication

Ability to build trust through great listening, clear communication, and proactive problem-solving
🤗

Team collaboration

Ability to contribute to a supportive, high-performing team culture focused on people, customers, and results
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer experience delivery
Experience delivering high-quality, personalised customer interactions.

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Banking and lending knowledge
Proven understanding of Everyday Banking and Lending processes.

View

Active listening and communication skills
Demonstrated ability to build trust through effective communication.

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Team collaboration
Experience contributing to a supportive, high-performing team culture.

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Compliance knowledge
Understanding of internal policies and relevant legislation.

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