BB Contract Management Program Lead
About the job
The BB Contract Management Program Lead is a pivotal job within Business Banking, responsible for transforming how the team manages customer contractual commitments. This role is essential for enhancing risk discipline, improving customer outcomes, and fostering sustainable growth. The team values collaboration and innovation, working together to create a scalable, technology-enabled contract management capability that meets the needs of diverse business customers across Australia.
You'll be responsible for
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Leading execution of the program
Lead the end-to-end execution of the BB Customer Contract Management Program, providing transparent reporting to senior leaders and governance forums.📋
Defining operating model
Define and embed a target operating model for contract management, including clear ownership, governance, decision rights and accountability across business and service teams.⚙️
Implementing contract management solutions
Lead the implementation of fit-for-purpose contract management solutions that materially improve obligation management, monitoring and assurance.Key criteria
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End-to-end program delivery experience
Significant experience delivering complex programs in large, regulated environments.View
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Non-financial risk management expertise
Strong understanding of governance and control design embedded in operating models.View
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Senior stakeholder partnership
Demonstrated experience advising senior executives on balancing outcomes and risk.View
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