Billing Officer
About the job
The Billing Officer position at Urban Utilities is an exciting opportunity to contribute to enriching the quality of life for over 1.5 million residents in South East Queensland. This role is vital in managing customer account data and providing exceptional administrative support to the Revenue Services Team. The team thrives on collaboration and innovation, ensuring that they meet the evolving needs of their customers.
You'll be responsible for
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Managing customer account data
Accurately and efficiently managing customer account data to ensure a high quality of service.🗂️
Providing administrative support
Delivering high quality, customer-focused and efficient administrative and support services to assist the effective operations of the Revenue Services Team.🌟
Enhancing customer experience
Championing the way Urban Utilities connects with its customers by understanding their current and future needs.Key criteria
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Customer relationship management experience
Demonstrated experience building strong customer relationships.View
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Stakeholder engagement skills
Experience collaborating with internal stakeholders for problem-solving.View
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Billing and metering experience
Proven background in billing and metering processes.View
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