Bupa Australia1 follower
BMVS Workforce Productivity Specialist
About the job
This job at Bupa is all about shaping a future where healthcare is more connected and personal. By joining the Bupa Medical Visa Services team, you will play a crucial role in delivering exceptional service and innovative solutions that positively impact employee wellbeing and customer outcomes. Collaboration and independence are key, as you work closely with various teams to drive results and foster a supportive work environment.
You'll be responsible for
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Leading service delivery
Overseeing the delivery of exceptional employee and customer experiences, ensuring high clinical safety and quality standards.👥
Managing people resources
Taking ownership of forecasting, scheduling, and optimizing workforce management to enhance operational efficiency.🚀
Driving customer experience improvements
Identifying and recommending enhancements to customer experiences, ensuring alignment with business goals and stakeholder expectations.Key criteria
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Workforce planning experience
Demonstrated experience in workforce planning within an omni-channel environment.View
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Data analytics skills
Proven ability to perform ETL and create Power BI reports.View
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Communication skills
High-level written and verbal communication for reporting and analysis.View
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