About the job
This job is about being a Workforce Planning Specialist at Medibank, where you will play a vital role in supporting workforce planning and optimisation. Your contributions will help shape the future of workforce planning, ensuring that teams are well-staffed to meet customer demand. The team values collaboration, adaptability, and fresh ideas, creating an environment where everyone can thrive.
You'll be responsible for
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Leading workforce management
Lead the workforce management process for specific teams, ensuring optimal staffing levels to meet customer demand📅
Collaborating on rosters
Collaborate with team leaders to create and publish effective rosters that align with service level targets📊
Monitoring performance metrics
Monitor real-time performance metrics and provide insights to balance incoming demand against available resourcesKey criteria
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Workforce management principles knowledge
Detailed understanding of workforce management and service level planning.View
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WFP scheduling software expertise
Proficient in workforce planning scheduling software for effective roster management.View
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Data analysis experience
Experience producing reports and analyzing data in a professional setting.View
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