About the job
The Workforce Planning and Reporting Officer at NGM Group plays a vital role in ensuring that Lending Operations are optimally staffed to meet customer demand. By leveraging data-driven insights and strategic analysis, this position directly contributes to enhancing customer experiences and operational performance. The team thrives on collaboration, innovation, and a commitment to continuous improvement, creating an engaging and supportive work environment.
You'll be responsible for
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Providing workforce planning advice
Acting as a point of escalation for Lending Operations staff and leaders who self-roster, providing specialist workforce planning advice, including forecasting future demand and workflow analysis.🔧
Auditing rostering processes
Auditing and assessing the effectiveness of rostering and workforce management processes, identifying opportunities for improvement.📉
Preparing predictive modelling
Preparing predictive and scenario modelling to inform workforce and capacity decisions, and proactively identifying opportunities to allocate resources more efficiently.Key criteria
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Workforce planning experience
Demonstrated experience in workforce planning and rostering within service environments.View
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Analytical skills
Strong analytical capability with predictive modelling and data interpretation.View
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Microsoft Office proficiency
High-level proficiency in Excel and PowerPoint; Power BI skills preferred.View
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