Booking and Administrative Officer (Level 3) - Interpreter Service
About the job
This job is about providing high-quality administration support to the Sydney Health Care Interpreter Service. By managing phone calls, email requests, and data entry, you will play a crucial role in ensuring effective communication for those in need of interpreter services. The team values collaboration and innovation, creating an environment where everyone can thrive.
You'll be responsible for
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Delivering high quality customer service
Managing both inbound and outbound communication with clients and interpreters in a busy call centre environment.📅
Coordinating interpreter bookings
Scheduling and managing interpreter calendars, ensuring all diary information is accurate and up to date.🛠️
Managing booking challenges
Using problem-solving skills to address issues such as interpreter availability and urgent requests.What we're looking for
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Customer service experience
Demonstrated experience delivering high-quality service in a call centre environment.View
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Booking coordination skills
Experience managing and scheduling bookings with attention to detail.View
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Proficiency in Microsoft Office
Basic proficiency in Microsoft Office applications for administrative tasks.View
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