Hitachi Construction Machinery Australia1 follower16 jobs

Branch Coordinator - Parts & Service

Mid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureOperations consultingCustomer servicePosted 4 days ago
View your fit0 of 9 criteria met

About the job

The Branch Coordinator – Parts & Service at Hitachi Construction Machinery (Australia) Pty Ltd is a vital job that focuses on leading and managing all aspects of Service and Parts operations within the branch. This position plays a crucial role in ensuring customer satisfaction while adhering to budgetary constraints. The team thrives on collaboration, communication, and a commitment to safety and excellence in service delivery.

You'll be responsible for

👥

Supervising and mentoring teams

Oversee the training and performance management of branch parts, workshop, and field service teams.
✅

Ensuring compliance

Maintain compliance with WHS, Environmental, and QA policies to drive a safe workplace.
📊

Managing branch forecasts and expenses

Work with State Parts and Service Managers to prepare and manage branch forecasts, expenses, objectives, and targets.

Skills you'll need

🔧

Experience in parts and service operations

Ability to engage a team of 15 dedicated staff to achieve business objectives.
🛠️

Strong technical aptitude

A developed understanding of the heavy equipment and construction industry, with relevant trade qualifications preferred.
📅

Field Service Scheduling/Coordination experience

Experience in managing field service operations effectively.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Parts and service operations experience
Experience managing parts and service operations with a team of 15.

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Customer relationship management
Proven ability to enhance relationships with customers and stakeholders.

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Technical aptitude
Strong technical knowledge relevant to heavy equipment and construction.

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Field service scheduling experience
Experience coordinating field service operations effectively.

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Critical thinking skills
Demonstrated ability to manage multiple tasks with strong problem-solving skills.

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