About the job
The Branch Manager position at NAB in Mackay is all about empowering a vibrant team of Customer Advisors to deliver exceptional service. This job plays a crucial role in fostering customer relationships and driving sales while ensuring a positive experience for everyone involved. The team thrives on collaboration, innovation, and a commitment to customer satisfaction, making it a fantastic environment for growth and success.
You'll be responsible for
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Empowering the team
You’ll empower a dynamic team of Customer Advisors to embody NAB’s values at our Mackay branch, ensuring they understand the importance of delivering a brilliant experience to customers.📈
Driving sales activity
Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities, ensuring the overall performance of your branch.👩🏫
Coaching and mentoring
Be responsible for coaching, mentoring, and providing leadership and direction to your team, fostering a culture of collaboration and customer-centric thinking.Key criteria
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Retail banking management experience
Proven experience in retail banking management or leadership roles.View
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Customer-centric mindset
Demonstrated ability to prioritize customer needs and satisfaction.View
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Sales activity drive
Experience driving sales and identifying cross-sale opportunities.View
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