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Branch Manager - Mackay, QLD

Mid levelFull-timeHybridBundaberg Central QLD 4670, AustraliaBusiness operationsCustomer service and supportPeople and culturePosted 1 month ago
Pending fitX of Y criteria met

About the job

The Branch Manager position at NAB in Mackay is all about empowering a vibrant team of Customer Advisors to deliver exceptional service. This job plays a crucial role in fostering customer relationships and driving sales while ensuring a positive experience for everyone involved. The team thrives on collaboration, innovation, and a shared commitment to putting customers first, creating a supportive and dynamic work environment.

You'll be responsible for

💪

Empowering the team

You’ll empower a dynamic team of Customer Advisors to embody NAB’s values at our Mackay branch, ensuring they deliver exceptional service.
📈

Driving sales activity

You will drive sales activity to achieve business objectives by actively identifying cross-sale opportunities, ensuring the branch meets its performance goals.
📊

Managing performance

You’ll manage the performance and strategic development of the branch, fostering strong relationships with the wider retail division.

Key criteria

🏦

Retail banking management experience

Proven experience in retail banking management or leadership roles.

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🤝

Customer-centric mindset

Demonstrated commitment to prioritising customer satisfaction.

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📈

Sales and performance driving skills

Experience driving sales activities and achieving business objectives.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Retail banking management experience
Proven experience in retail banking management or leadership roles.

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Customer-centric mindset
Demonstrated commitment to prioritising customer satisfaction.

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Sales and performance driving skills
Experience driving sales activities and achieving business objectives.

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Coaching and mentoring ability
Proven ability to influence and coach team members effectively.

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Attention to detail
Keen eye for ensuring accurate and efficient transactions.

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