Business Banking Associate Perth Casual
About the job
This job is about being the friendly voice for small and medium business customers in our Business Banking contact centre. You will play a vital role in assisting customers with their banking needs and providing empathetic support during challenging times. Our team values flexibility and collaboration, working together to create a positive experience for every customer.
You'll be responsible for
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Assisting customers
Providing support to small and medium business customers with their day-to-day banking needs.📞
Handling enquiries
Managing a diverse range of enquiries including corporate card and technical support.💖
Providing empathetic support
Offering extra care to customers facing challenges in meeting financial commitments.Key criteria
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Customer service experience
Demonstrated experience in providing exceptional customer service.View
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Technology navigation skills
Proven ability to navigate new technology and computer systems.View
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Empathy and resilience
Experience showing empathy and resilience in challenging situations.View
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