ASX
Business Improvement, Insights and Reporting Manager
SeniorFull-timeOfficeSydney NSW, AustraliaBusiness operationsDataStrategy and analysisPosted 1 month ago
About the job
The Business Improvement, Insights and Reporting Manager at ING Australia plays a vital role in the Financial Health team, contributing to the vision and strategy for financial hardship and collections functions. This position is all about driving business improvement, providing analytical insights, and ensuring compliance with regulatory obligations. The team thrives on collaboration, continuous improvement, and a solutions-based approach, making a real impact in the financial services landscape.
You'll be responsible for
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Identifying business improvement activities
Lead the identification and implementation of business improvement activities to enhance the Financial Health team's performance.📈
Providing analytical insights
Deliver analytical insights across the Financial Health domain, leveraging data to identify opportunities for improvement.🛠️
Remediating issues
Perform root cause analysis and remediation of issues, identifying process improvement solutions to prevent recurrence.What we're looking for
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10+ years in collections/hardship
Extensive experience in managing financial hardship and collections.View fit
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Data analytics expertise
Proven ability to make data-driven decisions for business improvement.View fit
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Board/Committee report writing
Experience in developing and delivering impactful reports for stakeholders.View fit
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