Meet Jonathan and the team
About the job
The Business Improvement Specialist for Systems, Automation & AI plays a crucial role in transforming operations through technology and innovation. This position is all about identifying opportunities for AI and automation to enhance efficiency and customer experience. The team thrives on collaboration, autonomy, and meaningful problem-solving, making it an exciting environment for those passionate about driving change.
You'll be responsible for
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Discovering and diagnosing opportunities
Mapping end-to-end journeys, uncovering inefficiencies, and identifying where AI and automation can reduce effort, cost, and complexity.🛠️
Designing smarter workflows
Translating business needs into streamlined workflows that embed AI responsibly and enhance frontline performance.🚀
Building and deploying solutions
Rapidly prototyping, testing, and scaling AI agents, automations, and system configurations across the tech stack.Key criteria
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Experience with AI-enabled solutions
Proven experience delivering system change with AI at the core.View
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Process mapping skills
Strong capability in mapping and optimising processes for efficiency.View
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Hands-on system governance
Experience with UAT, reporting links, and automation design.View
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