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Business Support Officer (Fixed term FT/Hybrid)

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 22 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job at Cogent Thinking is all about putting your IT and systems management skills into action while delivering outstanding customer service. The opportunity to work closely with the Business Support Lead and service delivery teams means you’ll play a vital role in creating a positive experience for both internal and external stakeholders. Join a dynamic and supportive team that values client focus, team spirit, and respect, while also offering flexibility and growth in your career.

Meet the team

About the company

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You'll be responsible for

📞

Managing communications

Handling incoming telephone calls, emails, and faxes to provide excellent customer service.
🗂️

Data entry and file maintenance

Accurate referral data entry and maintenance of client files in HMS case management system(s).
🏢

Coordinating office operations

Liaising with building management and external contractors to coordinate office cleaning and repairs.

Key criteria

📞

Customer service experience

Proven experience delivering exceptional customer service to clients.

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🗂️

Office administration skills

Demonstrated skills in managing office tasks and documentation.

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💻

IT systems knowledge

Experience with IT systems and logical problem-solving capabilities.

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4 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service to clients.

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Office administration skills
Demonstrated skills in managing office tasks and documentation.

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IT systems knowledge
Experience with IT systems and logical problem-solving capabilities.

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Organisational skills
Strong organisational skills with high attention to detail.

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