About the job
This job at Cogent Thinking is all about putting your IT and systems management skills into action while delivering outstanding customer service. The opportunity to work closely with the Business Support Lead and service delivery teams means you’ll play a vital role in creating a positive experience for both internal and external stakeholders. Join a dynamic and supportive team that values client focus, team spirit, and respect, while also offering flexibility and growth in your career.
You'll be responsible for
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Managing communications
Handling incoming telephone calls, emails, and faxes to provide excellent customer service.🗂️
Data entry and file maintenance
Accurate referral data entry and maintenance of client files in HMS case management system(s).🏢
Coordinating office operations
Liaising with building management and external contractors to coordinate office cleaning and repairs.Key criteria
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Customer service experience
Proven experience delivering exceptional customer service to clients.View
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Office administration skills
Demonstrated skills in managing office tasks and documentation.View
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IT systems knowledge
Experience with IT systems and logical problem-solving capabilities.View
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