DroneShield2 followers10 jobs

C2 Support Engineering Team Lead (AU)

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaTechnical supportIT supportEngineering managementPosted 1 month ago
Pending fitX of Y criteria met

About the job

This job is about leading a high-performance support team at DroneShield, focusing on delivering advanced Level 2 support for cutting-edge DroneSentry-C2 systems. The impact of this position is significant, as it ensures reliable and timely technical support for customers in the rapidly growing counterdrone sector. The team values collaboration, innovation, and a commitment to excellence in a fast-paced environment.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👥

Leading the support team

Lead, mentor and build the C2 Support Engineering team to deliver advanced Level 2 support.
🔧

Providing technical support

Provide advanced Level 2 technical support for DroneSentry-C2 systems in the field, ensuring timely and high-quality responses.
📊

Managing complex issues

Capture and escalate complex issues to Engineering or QA for resolution, while maintaining documentation and contributing to troubleshooting guides.

Key criteria

💻

Technical leadership experience

3+ years leading a technical team in IT support or engineering.

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🐧

Linux administration skills

Strong proficiency in Linux environments and networking fundamentals.

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📦

Containerisation familiarity

Experience with Docker or similar container technologies is desirable.

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View your fit

5 criteria for this job
Technical leadership experience
3+ years leading a technical team in IT support or engineering.

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Linux administration skills
Strong proficiency in Linux environments and networking fundamentals.

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Containerisation familiarity
Experience with Docker or similar container technologies is desirable.

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Complex issue diagnosis
Ability to diagnose distributed system issues using logs and metrics.

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Effective communication skills
Strong skills for collaborating with multidisciplinary teams.

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A meaningful career starts with a match

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