C2 Support Engineering Team Lead (AU)
About the job
This job is about leading a high-performance support team at DroneShield, focusing on delivering advanced Level 2 support for cutting-edge DroneSentry-C2 systems. The impact of this position is significant, as it ensures reliable and timely technical support for customers in the rapidly growing counterdrone sector. The team values collaboration, innovation, and a commitment to excellence in a fast-paced environment.
You'll be responsible for
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Leading the support team
Lead, mentor and build the C2 Support Engineering team to deliver advanced Level 2 support.🔧
Providing technical support
Provide advanced Level 2 technical support for DroneSentry-C2 systems in the field, ensuring timely and high-quality responses.📊
Managing complex issues
Capture and escalate complex issues to Engineering or QA for resolution, while maintaining documentation and contributing to troubleshooting guides.Key criteria
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Technical leadership experience
3+ years leading a technical team in IT support or engineering.View
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Linux administration skills
Strong proficiency in Linux environments and networking fundamentals.View
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Containerisation familiarity
Experience with Docker or similar container technologies is desirable.View
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