C2 Support Engineering Team Lead (AU)
About the job
The C2 Support Engineering Team Lead position at DroneShield is an exciting opportunity to work with cutting-edge AI technology in the counterdrone sector. This job plays a crucial role in ensuring reliable and high-quality technical support for advanced systems deployed in the field. The team thrives on collaboration and innovation, fostering a supportive environment where everyone can contribute to making the world a safer place.
You'll be responsible for
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Leading the support team
Lead, mentor, and build the C2 Support Engineering team to ensure high-performance support operations.🔧
Providing technical support
Provide advanced Level 2 technical support for DroneSentry-C2 systems in the field, ensuring timely and high-quality responses.📈
Managing escalations
Manage escalation of complex technical issues from Field Service Engineers and customers, driving the development of repeatable support processes.Key criteria
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Technical leadership experience
3+ years leading a technical team in IT support or engineering.View
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Linux administration skills
Strong understanding of Linux environments and system management.View
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Networking fundamentals knowledge
Proficient in routing, firewalls, and VPNs for system integration.View
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