Case Manager - Financial Awareness Support
About the job
This job is about being a Case Manager - Financial Awareness Support at Bendigo Bank, where you can blend your banking expertise with empathy and problem-solving skills. The impact of your work will be significant, as you provide invaluable support to vulnerable customers, helping them navigate their financial challenges with confidence. The team thrives on collaboration, creativity, and a shared commitment to making a difference in the lives of others.
You'll be responsible for
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Providing support to vulnerable customers
Offering direct support to customers experiencing financial abuse, family violence, and mental or serious illness.🧑🏫
Acting as a specialist advisor
Serving as a key point of contact for customers and internal staff, providing expert guidance and empathy.🔍
Conducting investigations
Thoroughly investigating complex cases to identify risks and recommend fair outcomes for customers and the bank.Key criteria
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Banking and financial services experience
Experience in customer care or support within banking is essential.View
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Strong communication skills
Exceptional written and verbal skills with attention to detail are crucial.View
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Problem-solving and investigative skills
Demonstrated ability to make sound decisions in complex situations.View
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