EML Group
Mid levelFull-timeHybridGeelong VIC 3220, AustraliaProfessional servicesCustomer service and supportPeople and culturePosted 11 hours ago
About the job
EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping people reclaim their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, EML fosters a learning culture that invests in its workforce, ensuring long-term career opportunities. Join a diverse team in Geelong, where you will make a positive impact on someone's life every day, providing high-level service to injured workers as they recover and return to work.
You'll be responsible for
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Providing customer-focused service
Deliver early, timely, and personal customer-focused and empathetic service to injured workers and employers.📋
Managing claims effectively
Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.🌟
Delivering desired customer experience
Ensure the desired customer experience for all stakeholders and manage the end-to-end outcomes for a portfolio of cases.What we're looking for
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Experience in customer service environments
Demonstrated experience in fast-paced customer service settings.View fit
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Strong PC skills
Proven ability to quickly learn new systems and processes.View fit
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Excellent communication skills
Confidence in engaging and influencing diverse stakeholders.View fit
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