About the job
This job is about joining the Workers’ Compensation team at QBE as a Case Manager, where you will play a vital role in delivering exceptional customer experiences. Your impact will be felt as you manage the end-to-end claims process, ensuring smooth recoveries for injured individuals and providing guidance to their employers. The team thrives on collaboration and a customer-centric approach, making it a supportive environment for growth and success.
You'll be responsible for
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Guiding customers
Acting as the key point of contact for stakeholders, including injured workers and employers, to support their return-to-work journey.✅
Ensuring compliance
Adhering to set timeframes and compliance measures with all legislative codes and company policies.🔍
Conducting reviews
Planning, developing, and executing claim strategies through timely reviews for each case.Key criteria
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Case management experience
Demonstrated experience managing end-to-end claims processes.View
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Strong communication skills
Proven ability to communicate effectively with diverse stakeholders.View
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Time management skills
Experience managing multiple cases in high-pressure environments.View
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