EML Group8 followers45 jobs

Case Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPeople and culturePosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Case Manager position at EML is all about making a positive impact on the lives of injured workers every day. By joining this diverse team in Melbourne, you will have the opportunity to support individuals on their journey back to work, ensuring they receive the care and guidance they need. EML fosters a collaborative and inclusive culture, where every team member is valued and encouraged to grow.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🤝

Providing customer service

Providing early, timely, and personal customer-focused and empathetic service to injured workers and employers.
📋

Managing claims

Proactively and effectively managing all aspects of a caseload of worker's compensation claims within legislation and compliance guidelines.
🗣️

Delivering customer experience

Delivering the desired customer experience to all stakeholders and managing the end-to-end outcomes for a portfolio of cases.

Key criteria

🧑‍⚕️

Customer service experience in medical or corporate fields

Proven experience providing exceptional customer service in relevant sectors.

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📋

Claims management experience

Experience managing workers compensation claims or similar cases.

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💬

Strong communication skills

Highly developed written and verbal communication abilities.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience in medical or corporate fields
Proven experience providing exceptional customer service in relevant sectors.

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Claims management experience
Experience managing workers compensation claims or similar cases.

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Strong communication skills
Highly developed written and verbal communication abilities.

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Attention to detail
Demonstrated focus on accuracy and thoroughness in work.

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Stakeholder engagement skills
Experience effectively managing relationships with various stakeholders.

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