About the job
The Case Manager position at EML is all about making a positive impact on the lives of injured workers every day. By joining this diverse team in Melbourne, you will have the opportunity to support individuals on their journey back to work, ensuring they receive the care and guidance they need. EML fosters a collaborative and inclusive culture, where every team member is valued and encouraged to grow.
You'll be responsible for
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Providing customer service
Providing early, timely, and personal customer-focused and empathetic service to injured workers and employers.📋
Managing claims
Proactively and effectively managing all aspects of a caseload of worker's compensation claims within legislation and compliance guidelines.🗣️
Delivering customer experience
Delivering the desired customer experience to all stakeholders and managing the end-to-end outcomes for a portfolio of cases.Key criteria
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Customer service experience in medical or corporate fields
Proven experience providing exceptional customer service in relevant sectors.View
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Claims management experience
Experience managing workers compensation claims or similar cases.View
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Strong communication skills
Highly developed written and verbal communication abilities.View
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