EML Group9 followers45 jobs

Case Manager

JuniorMid levelFull-timeHybridTweed Heads NSW, AustraliaPosted 3 months agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping individuals regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, the company fosters a learning culture that invests in its workforce, ensuring long-term career opportunities at EML. Join a diverse team in Tweed Heads and make a positive impact on someone’s life every day, knowing your talent and hard work has a purpose.

You'll be responsible for

🤝

Providing customer-focused service

Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
📋

Managing claims effectively

Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.
🌟

Delivering customer experience

Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.

Key criteria

📋

Customer service experience

Demonstrated experience in customer service roles across various industries.

View

⚖️

Understanding of compliance guidelines

Knowledge of legislation and compliance in workers compensation claims.

View

🤝

Team collaboration skills

Proven ability to work effectively within a team environment.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on EML Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles across various industries.

View

Understanding of compliance guidelines
Knowledge of legislation and compliance in workers compensation claims.

View

Team collaboration skills
Proven ability to work effectively within a team environment.

View

Organizational skills
Strong attention to detail and ability to manage multiple tasks.

View

Proactive problem-solving
Experience thinking creatively to engage with stakeholders.

View

Similar jobs

View all
EML Group
EML Group
Case ManagerSydney, NSW · Full-time
Join EML, a leading Workers Compensation and Personal Injury Claims Management business, where your work will make a positive impact on someone’s life every day. This opportunity allows you to be part of a diverse team in Sydney, fostering a culture of learning and support. With multiple entry-level jobs available, you will manage a portfolio of claims while collaborating with specialists to provide exceptional service.
EML Group
EML Group
Case ManagerMelbourne, VIC · Full-time
The Case Manager position at EML is all about making a positive impact on the lives of injured workers every day. By joining this diverse team in Melbourne, you will have the opportunity to support individuals on their journey back to work, ensuring they receive the care and guidance they need. EML fosters a collaborative and inclusive culture, where every team member is valued and encouraged to grow.
The Salvation Army Australia
The Salvation Army Australia
Case ManagerAlice Springs, NT · Full-time
This job is about making a real difference in the lives of individuals facing homelessness and instability through compassionate support. As a Case Manager in the Street to Home team, you will engage with participants, helping them navigate their challenges and work towards a brighter future. The team values collaboration, cultural safety, and a hands-on approach to support, ensuring that everyone feels seen and heard.
The Salvation Army Australia
The Salvation Army Australia
Case ManagerRedcliffe, QLD · Full-time
The Case Manager – Homelessness at The Salvation Army plays a crucial role in supporting individuals and families facing homelessness. By providing both phone-based and face-to-face intervention, this job helps clients achieve housing stability and improve their quality of life. The team values collaboration and a person-centered approach, ensuring that every individual receives the support they need to thrive.