About the job
EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping individuals regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, the company fosters a learning culture that invests in its workforce, ensuring long-term career opportunities at EML. Join a diverse team in Tweed Heads and make a positive impact on someoneâs life every day, knowing your talent and hard work has a purpose.
You'll be responsible for
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Providing customer-focused service
Provide early, timely and personal customer focused and empathetic service to injured workers and employers.đ
Managing claims effectively
Proactively and effectively manage all aspects of a caseload of workerâs compensation claims within the legislation and compliance guidelines.đ
Delivering customer experience
Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.Key criteria
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Customer service experience
Demonstrated experience in customer service roles across various industries.View
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Understanding of compliance guidelines
Knowledge of legislation and compliance in workers compensation claims.View
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Team collaboration skills
Proven ability to work effectively within a team environment.View
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