EML Group9 followers45 jobs

Case Manager

GraduateJuniorFull-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

Join EML, a leading Workers Compensation and Personal Injury Claims Management business, where your work will make a positive impact on someone’s life every day. This opportunity allows you to be part of a diverse team in Sydney, fostering a culture of learning and support. With multiple entry-level jobs available, you will manage a portfolio of claims while collaborating with specialists to provide exceptional service.

Meet the team

About the company

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You'll be responsible for

📞

Providing customer-focused service

Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
📂

Managing claims caseloads

Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.
✅

Delivering desired outcomes

Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.

Key criteria

📋

Customer service experience

Demonstrated experience in customer service across various industries.

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⚖️

Knowledge of compliance guidelines

Understanding of legislation and compliance in claims management.

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🤝

Team collaboration skills

Proven ability to work effectively in a team environment.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service across various industries.

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Knowledge of compliance guidelines
Understanding of legislation and compliance in claims management.

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Team collaboration skills
Proven ability to work effectively in a team environment.

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Organizational skills
High attention to detail and ability to manage multiple tasks.

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Proactive problem-solving
Experience thinking creatively to engage stakeholders.

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