About the job
EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping individuals regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, EML fosters a learning culture that invests in its workforce, ensuring long-term career opportunities. Join the claims team in the Tweed Heads office and make a positive impact on someone’s life every day while enjoying the satisfaction of knowing your talent and hard work has a purpose.
You'll be responsible for
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Taking responsibility for a full portfolio of workers compensation claims
Focus on physical and psychological based injuries to ensure effective management and support for injured workers.🤝
Building and maintaining relationships with stakeholders
Engage with injured workers, employers, doctors, and rehabilitation providers to facilitate a smooth return to work process.⚙️
Implementing active and timely strategies
Develop and execute plans to improve recovery and return to work outcomes for injured workers.Key criteria
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Degree in psychology or health sciences
Possession of a relevant degree to support case management.View
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Experience in customer service or allied health
Demonstrated background in helping others through service roles.View
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Strong communication skills
Ability to handle challenging conversations with empathy.View
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