Case Manager
About the job
The Case Manager position at Toll Group is an exciting opportunity to support Australian Defence Force members and their families during their relocation across Australia. This job plays a crucial role in ensuring a smooth and superior relocation experience, making a significant impact on the lives of those served. The team values collaboration and strives to create a supportive environment where everyone can thrive.
You'll be responsible for
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Delivering high-quality relocation experiences
Providing a superior end-to-end relocation experience for ADF members and their families through effective case management and advocacy.📋
Managing expectations
Ensuring that members and their families understand the service scope and relocation life cycle.📑
Administering relocation policies
Proactively managing Defence relocation policy and entitlements to ensure compliance with client key performance indicators.Key criteria
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Case management experience
Demonstrated experience in case management or related fields.View
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Policy interpretation skills
Proven ability to interpret and apply policies and legislation.View
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Effective communication skills
Strong written and verbal communication with diverse stakeholders.View
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