Gallagher3 jobs

Case Manager

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Case Manager at Gallagher Bassett, you will play a crucial role in assisting injured workers with their Workers Compensation claims during challenging times. Your work will directly impact the recovery journey of individuals, ensuring they receive the support and reimbursement they need. The team thrives on collaboration, curiosity, and a shared commitment to making a difference, creating a supportive environment where everyone can grow and succeed.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📋

Managing and processing claims

Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery.
✅

Reviewing and approving requests

Reviewing, monitoring, and approving requests for compensation from injured workers for medical and surgical treatment.
📞

Client communication

Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service.

Key criteria

📞

Customer service experience

Demonstrated experience in fast-paced customer service roles.

View

📝

Strong written skills

Proven ability to draft clear and accurate documentation.

View

💻

PC proficiency

Experience using multiple systems and databases effectively.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in fast-paced customer service roles.

View

Strong written skills
Proven ability to draft clear and accurate documentation.

View

PC proficiency
Experience using multiple systems and databases effectively.

View

Time management skills
Ability to manage competing priorities efficiently.

View

Resilience in communication
Experience handling challenging conversations with empathy.

View

Similar jobs

View all
EML Group
EML Group
Case ManagerMelbourne, VIC · Full-time
The Case Manager position at EML is all about making a positive impact on the lives of injured workers every day. By joining this diverse team in Melbourne, you will have the opportunity to support individuals on their journey back to work, ensuring they receive the care and guidance they need. EML fosters a collaborative and inclusive culture, where every team member is valued and encouraged to grow.
QBE
QBE
Case ManagerParramatta, NSW · Newcastle, NSW · Full-time
This job is about joining QBE as a Case Manager in the Workers’ Compensation Nominal Insurer team. You'll have the opportunity to make a real impact by managing claims and supporting injured workers on their journey to recovery. The team values collaboration and a customer-centric approach, ensuring a supportive environment for everyone involved.
The Salvation Army Australia
The Salvation Army Australia
Case ManagerDarwin, NT · Full-time
The Case Manager position at The Salvation Army is a vital opportunity to support individuals facing homelessness and mental health challenges. By providing compassionate, trauma-informed care, you will help clients stabilize and rebuild their lives, making a meaningful impact in the community. The team values collaboration and a hands-on approach, creating a supportive environment for both clients and staff.
genU
genU
Case ManagerMelbourne, VIC · Full-time
The Case Manager position at genU is all about supporting clients to live independently and well in their own homes. This job is crucial in making a real difference in people's lives by developing tailored care plans and coordinating services. The team thrives on collaboration, flexibility, and a genuine commitment to creating social impact.