About the job
The Case Management Specialist position at icare is all about providing essential workers compensation advice to various stakeholders, ensuring a smooth journey from claim lodgement to closure. This role plays a vital part in supporting workers and employers through the claim process, ultimately helping individuals return to work and recover from injuries. The team thrives in a hybrid working environment, fostering collaboration and continuous improvement.
You'll be responsible for
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Developing customer relationships
Building strong customer relationships and providing high levels of service to all parties including workers, employers, and stakeholders.🔹
Providing accurate information
Delivering accurate and complete information about claims, entitlements, obligations, and responsibilities.🏥
Facilitating return to work
Assisting workers and employers with the claim process to ensure timely access to services for return to work and recovery.Key criteria
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3+ years in case management
Proven experience managing complex personal injury claims.View
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Understanding of workers compensation legislation
Demonstrated knowledge of relevant regulatory frameworks.View
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Strong customer service skills
Experience building relationships with diverse stakeholders.View
