Casual Professional
About the job
The Casual Contact Centre Agent position at Victoria University offers an exciting opportunity to join a collaborative and high-performing team. This job is all about providing exceptional customer service to students through various channels, ensuring they receive the support they need. The team thrives on positive interactions and is dedicated to creating a welcoming environment for all students.
You'll be responsible for
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Providing high-quality advice
Providing high-quality, accurate, timely and documented advice to students on a range of general matters.📬
Handling inquiries
Handling inbound calls, email, chat, and outbound calls (when required) and inquiries from both current and future students and stakeholders professionally and efficiently.📊
Documenting interactions
Documenting and logging all customer interactions accurately in the contact centre system.Key criteria
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Customer service focus
Experience managing inquiries and resolving issues effectively.View
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Customer service experience
Strong skills in delivering exceptional customer experiences.View
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Attention to detail
Demonstrated accuracy in high-volume environments.View
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