About the job
The Change Manager at Datacom plays a pivotal role in ensuring a seamless transition from Cherwell to ServiceNow. This job is all about driving adoption, minimizing disruption, and enhancing service delivery through effective change leadership and stakeholder engagement. The team thrives on collaboration, innovation, and a commitment to creating opportunities for everyone involved.
You'll be responsible for
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Developing and executing change management strategies
Creating a change management strategy aligned with business objectives to ensure smooth transitions.📣
Engaging stakeholders and communicating effectively
Collaborating with various teams to ensure smooth adoption and addressing concerns through workshops and updates.⚙️
Optimizing processes and technology transitions
Assessing current operating models and recommending refinements to maximize efficiency with ServiceNow.Key criteria
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Change management experience in ITSM
Proven experience in Change Management within IT Service Management environments.View
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ServiceNow and ITIL knowledge
Strong knowledge of ServiceNow and ITIL frameworks essential for success.View
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Large-scale transformation success
Demonstrated success in leading large-scale transformations in Managed Service Providers.View
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