About the job
This job is about being a Change Management Lead at Capgemini, where you will govern and optimize the integrated change management process across multiple service towers and suppliers. Your impact will be significant as you ensure operational stability and continuous improvement through structured ITIL-based practices. The team thrives on collaboration and values a positive work-life balance, offering numerous opportunities for growth and development.
You'll be responsible for
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Leading change management processes
Lead and govern the end-to-end change management process across all service domains and vendors, ensuring adherence to policies and procedures.đď¸
Chairing Change Advisory Board meetings
Chair regular Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings to facilitate decision-making for high-impact changes.đ
Tracking change success rates
Track and analyze change success rates, trends, and compliance metrics across suppliers to identify areas for improvement.Key criteria
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Proven experience in ITSM or change management
Demonstrated history leading change initiatives in various sectors.View
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Deep understanding of ITIL frameworks
Expertise in aligning change processes with business goals.View
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Strong stakeholder engagement skills
Ability to influence and collaborate with senior stakeholders.View
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