Channel Communication Lead
About the job
The Channel Communication Lead position at Jetstar offers an exciting opportunity to enhance customer experience throughout the journey. This job plays a crucial role in driving continuous improvement in communication solutions, ensuring clarity and satisfaction for customers. The team thrives on collaboration and innovation, working together to achieve outstanding results.
You'll be responsible for
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Enhancing customer experience
Playing a pivotal role in enhancing the end-to-end customer experience across third-party booking channels.💬
Driving communication solutions
Identifying and delivering lean, efficient communication solutions that elevate clarity and consistency.🤝
Collaborating with teams
Working closely with channels, digital, sales, marketing, and communications teams to shape tailored communications.Key criteria
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3+ years in digital analysis
Experience in digital roles to enhance customer communication.View
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Business process improvement experience
Proven skills in Lean Six Sigma or similar methodologies.View
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Data visualization proficiency
Experience with tools like Adobe Analytics and Power BI.View
View more
