Commonwealth Bank100 followers144 jobs

Chapter Lead CSD Risk

SeniorFull-timeHybridSydney NSW, AustraliaPosted 4 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As the Chapter Lead CSD Risk at CommBank, you will embark on a journey that truly matters, supporting safe and well-controlled operations across the Customer Service Direct business. This high-impact leadership job is all about shaping how risk is managed while enabling better outcomes for customers, especially those in vulnerable circumstances. Join a dynamic team that values collaboration and is committed to driving uplift across a complex, high-volume operational environment.

Meet the team

About the company

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You'll be responsible for

📋

Leading risk advisory

Leading end-to-end Line 1 risk advisory and Quality Assurance across Customer Service Direct, including Collections and Hardship, Direct Banking, and Direct Lending.
⚙️

Driving RCSA

Driving Risk Control Self-Assessments (RCSA), control design, testing, and continuous improvement to enhance risk management practices.
🔍

Overseeing governance

Overseeing incident, issue, and KRI governance, ensuring timely resolution and effective root cause analysis.

Key criteria

🔍

Risk management experience

Proven experience in risk management practices and frameworks.

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📊

Analytical skills

Strong analytical capability to identify trends and control gaps.

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👥

Team leadership experience

Demonstrated experience leading teams of 50+ risk professionals.

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A meaningful career starts with a match

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5 criteria for this job
Risk management experience
Proven experience in risk management practices and frameworks.

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Analytical skills
Strong analytical capability to identify trends and control gaps.

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Team leadership experience
Demonstrated experience leading teams of 50+ risk professionals.

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Stakeholder influence
Ability to partner with and influence senior executives effectively.

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Transformation experience
Experience driving risk uplift and transformation initiatives.

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