Chargeback Administrator
About the job
The Chargeback Administrator job at Woolworths Group offers an exciting opportunity to manage the full chargeback lifecycle while working in a dynamic and inclusive environment. This position plays a crucial role in ensuring timely resolutions and maintaining compliance standards, contributing to the overall success of the team. With a focus on collaboration and support, team members are encouraged to grow their careers and make a meaningful impact.
You'll be responsible for
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Managing the chargeback lifecycle
Overseeing the entire chargeback process, from claim validation to dispute resolution, ensuring accuracy and compliance.⚡
Acting as the primary escalation point
Collaborating with internal and external partners to ensure timely resolution of chargeback issues.📋
Establishing and maintaining SOPs
Creating and updating Standard Operating Procedures and compliance standards to streamline processes.Key criteria
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Chargeback lifecycle experience
1-2 years managing chargeback processes and dispute resolution.View
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Investigation and problem-solving skills
Demonstrated ability to analyze and resolve complex issues.View
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Excel proficiency
Experience using pivot tables and VLOOKUP for data analysis.View
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