TAL Australia4 followers37 jobs

Claims Customer Solutions Analyst

Mid levelFull-timeOfficeSydney NSW, AustraliaCustomer service and supportDataInformation technologyPosted 2 weeks ago
View your fit0 of 9 criteria met

About the job

The Customer Solutions Analyst job is all about supporting the analysis and delivery of remediations that impact TAL customers and internal stakeholders. This position plays a vital role in ensuring effective customer outcomes while collaborating with a passionate team. With a focus on innovation and inclusivity, TAL empowers its employees to grow and make meaningful contributions to the community.

You'll be responsible for

🔍

Conducting root cause analysis

Conduct root cause analysis of identified risks in consultation with the business.
🤝

Collaborating with stakeholders

Work with stakeholders during remediation analysis to ensure development of a sound remediation approach and agreement on scope.
📝

Documenting remediation details

Clearly document remediation details, decisions, and outcomes in the appropriate document format.

What we're looking for

📊

3+ years in financial services

Experience within the financial services or life insurance industry is essential.

View fit

🔍

Root cause analysis skills

Proven ability to conduct thorough root cause analysis for remediation.

View fit

📈

Data analytical skills

Strong skills in data analysis to assess remediation impacts.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
3+ years in financial services
Experience within the financial services or life insurance industry is essential.

View

Root cause analysis skills
Proven ability to conduct thorough root cause analysis for remediation.

View

Data analytical skills
Strong skills in data analysis to assess remediation impacts.

View

Excellent communication skills
Ability to articulate technical issues clearly to stakeholders.

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Proficiency in relevant software
Experience with MS Excel, PowerPoint, and insurance administration systems.

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