About the job
This job at EML is all about making a positive impact on people's lives through dedicated support in their return-to-work journey. As part of a diverse team in Sydney, you will manage a portfolio of workers' compensation claims while collaborating with specialists to ensure a high level of service. The team thrives on learning and growth, fostering a culture where everyone feels valued and empowered.
You'll be responsible for
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Providing customer-focused service
Provide early, timely and personal customer focused and empathetic service to injured workers and employers.📂
Managing claims
Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.🌟
Delivering customer experience
Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.Key criteria
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Customer service experience
Demonstrated experience in customer service across various industries.View
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Claims management knowledge
Understanding of managing workers compensation claims effectively.View
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Team collaboration skills
Experience working collaboratively in a team environment.View
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