Claims Service Consultant
About the job
The Claims Service Consultant job is all about supporting customers through the claims process, ensuring they receive the care and expertise they deserve. This role plays a crucial part in maintaining TAL’s high-quality service standards and customer satisfaction. The team thrives on collaboration, flexibility, and a shared commitment to inclusivity and growth.
You'll be responsible for
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Responding to customer calls
Respond to inbound customer calls and make outbound customer calls, providing high-quality support by lodging new claims, answering enquiries, and delivering timely updates on the progress of existing claims.📝
Maintaining claim information
Accurately record and maintain claim information in internal systems, ensuring all data is complete, compliant, and captured to a high standard.🔗
Communicating with stakeholders
Communicate effectively with customers and internal stakeholders to resolve claim-related matters and support smooth claim progression.Key criteria
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Customer service experience
Proven experience in customer service within Financial Services or Insurance.View
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Data accuracy skills
Demonstrated ability to maintain accurate and compliant claim information.View
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Interpersonal communication skills
Well-developed skills for effective communication and rapport building.View
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