EML Group8 followers45 jobs

Claims Consultant

GraduateJuniorFull-timeHybridTweed Heads NSW, AustraliaProfessional servicesCustomer servicePosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job at EML is all about making a positive impact on people's lives through effective claims management. As part of a diverse team in Tweed Heads, you will support injured workers on their journey to recovery and return to work. The team values collaboration and offers a supportive environment where everyone can thrive.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👥

Providing customer-focused service

Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
📋

Managing claims

Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.
🌟

Delivering customer experience

Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service roles across various industries.

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⚖️

Understanding of compliance guidelines

Knowledge of legislation and compliance in workers compensation claims.

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🤝

Team collaboration skills

Experience working effectively in a team-oriented environment.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles across various industries.

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Understanding of compliance guidelines
Knowledge of legislation and compliance in workers compensation claims.

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Team collaboration skills
Experience working effectively in a team-oriented environment.

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Organizational skills
Proven ability to manage multiple tasks and prioritize effectively.

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Proactive problem-solving
Demonstrated creativity in engaging with stakeholders and resolving issues.

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