GraduateJuniorFull-timeHybridTweed Heads NSW, AustraliaProfessional servicesCustomer servicePosted 2 weeks ago
About the job
This job at EML is all about making a positive impact on people's lives through effective claims management. As part of a diverse team in Tweed Heads, you will support injured workers on their journey to recovery and return to work. The team values collaboration and offers a supportive environment where everyone can thrive.
You'll be responsible for
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Providing customer-focused service
Provide early, timely and personal customer focused and empathetic service to injured workers and employers.📋
Managing claims
Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.🌟
Delivering customer experience
Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.Key criteria
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Customer service experience
Demonstrated experience in customer service roles across various industries.View
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Understanding of compliance guidelines
Knowledge of legislation and compliance in workers compensation claims.View
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Team collaboration skills
Experience working effectively in a team-oriented environment.View
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