About the job
This job is about enhancing customer experiences for American Express, Macquarie, Bendigo Adelaide, and Investec customers by delivering exceptional service. The impact of this job is significant, as it involves managing customer enquiries and claims with professionalism and care. The team values collaboration, continuous improvement, and a commitment to providing outstanding service.
You'll be responsible for
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Delivering exceptional customer experiences
Enhancing the experience for all customers by providing superior service for all enquiries, including claims related to the No Additional Charge (NAC) Insurance.📄
Providing accurate information
Ensuring customers receive timely and accurate information related to their coverage as prescribed by their Card Terms and Conditions.💰
Meeting financial targets
As a team member, you will be expected to meet or exceed financial targets while maintaining service levels.Key criteria
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Exceptional customer service skills
Minimum 12 months experience in customer service roles.View
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Strong computer literacy
Proficient in Excel, Word, and PowerPoint.View
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Demonstrated problem-solving skills
Ability to analyze situations and provide solutions.View
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