Client Delivery Manager
About the job
As a Client Delivery Manager at MUFG Pension & Market Services, you will play a pivotal role in managing relationships for a portfolio of institutional superannuation clients. This position is essential for shaping long-term partnerships and ensuring that client expectations are not only met but exceeded. The team thrives on collaboration, innovation, and a commitment to delivering exceptional service.
You'll be responsible for
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Owning client relationships
Managing end-to-end relationships for a portfolio of superannuation or institutional clients, acting as the trusted senior partner.š
Leading project initiatives
Overseeing complex client-driven initiatives and strategic projects, ensuring outcomes align with agreed timelines and quality.ā
Ensuring service delivery
Ensuring services are delivered in line with SLAs, regulatory requirements, and governance frameworks.Key criteria
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7+ years in client-facing superannuation roles
Experience managing complex client relationships in financial services.View
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Proven relationship management skills
Demonstrated success with senior stakeholders like trustees and boards.View
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Strong project delivery experience
Experience leading cross-functional initiatives and transformation programs.View
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