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Client Engagement Manager

Mid levelFull-timeHybridCremorne VIC 3121, AustraliaPosted 2 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Client Engagement Manager for ADP Lyric HCM is all about providing exceptional support to clients while participating in payroll operational activities. This job plays a crucial role in ensuring that clients receive the assistance they need, from troubleshooting to payroll processing. The team thrives on collaboration, communication, and building strong relationships with clients.

You'll be responsible for

🤝

Supporting clients

Providing high-quality support to clients via omnichannel on product, system, legislation troubleshooting, and escalations as required.
📅

Processing payrolls

Processing payrolls and providing support for month-end and year-end requirements, including STP and Pay Date filings.
🌟

Building client relationships

Building and managing client relationships with regular touch points and proactive meetings, acting as their single point of contact from ADP.

Key criteria

📞

Customer service experience

3+ years of customer service experience across multiple channels.

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📊

Payroll knowledge

Strong knowledge of payroll practices and operations is essential.

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📜

Legislation understanding

Comprehensive understanding of Australian and New Zealand payroll legislation.

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View more

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5 criteria for this job
Customer service experience
3+ years of customer service experience across multiple channels.

View

Payroll knowledge
Strong knowledge of payroll practices and operations is essential.

View

Legislation understanding
Comprehensive understanding of Australian and New Zealand payroll legislation.

View

Analytical skills
Demonstrated ability to investigate issues and find solutions effectively.

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Advanced computer skills
Proficient in Microsoft Word and Excel for reporting and documentation.

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