Client Liaison Associate
About the job
The Client Liaison Associate at Urban Utilities plays a vital role in supporting customer engagement and service delivery within the SAS Laboratory. This position is all about making meaningful connections with clients, ensuring high-quality service, and contributing to continuous improvement initiatives. The team thrives on collaboration and innovation, working together to shape a sustainable future.
You'll be responsible for
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Managing customer relationships
Acting as the primary point of contact for clients and planning structured interactions to enhance engagement.📞
Responding to inquiries
Addressing customer questions regarding laboratory services and ensuring timely and accurate responses.⚙️
Implementing process improvements
Applying changes to workflows and processes as directed by management to enhance operational efficiency.Key criteria
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Customer relationship management experience
Demonstrated experience managing client interactions and engagement.View
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Data management skills
Experience combining and maintaining accurate datasets for reporting.View
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Change management experience
Proven ability to implement process improvements and adapt to changes.View
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