NSW Department of Communities and Justice
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Client Service Officer | Southern & Western District

JuniorMid levelFull-timeOfficeShellharbour NSW 2529, AustraliaWollongong NSW 2500, AustraliaPosted 1 week agoVerified 17 hours ago
Pending fitX of Y criteria met

About the job

The Client Service Officer for Housing Services at HOMES NSW is a vital position that directly impacts the lives of vulnerable individuals and families. This job involves providing essential services and quality advice to clients, helping them access and sustain safe housing. The team thrives on collaboration, empathy, and a commitment to delivering excellent customer service, making every day a rewarding experience.

You'll be responsible for

🏡

Visiting clients

Regularly visiting tenants in their homes to provide support and conduct property inspections.
📄

Processing applications

Assessing housing applications and inquiries using relevant legislation, policies, and procedures.
🤝

Collaborating with teams

Working collaboratively in a team environment to achieve key performance indicators and support outreach services.

Key criteria

🏠

Client support experience

Experience supporting clients in housing-related services.

View

🤝

Strong communication skills

Demonstrated ability to communicate effectively with diverse clients.

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💻

Technology proficiency

Experience using technology for client interactions and case management.

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3 criteria for this job
Client support experience
Experience supporting clients in housing-related services.

View

Strong communication skills
Demonstrated ability to communicate effectively with diverse clients.

View

Technology proficiency
Experience using technology for client interactions and case management.

View

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