Client Services Advisor
About the job
This job is about joining Anglicare Southern Queensland as a Client Service Advisor, where you will be the first point of contact for clients, carers, and community stakeholders. Your role is crucial in delivering exceptional customer service and making a real difference in the lives of Queenslanders in need. The team values a supportive and flexible work environment, offering both office and home-based options.
You'll be responsible for
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Acting as the first point of contact
Serve as the initial point of contact for elderly and vulnerable clients, ensuring they receive the support they need.🤝
Liaising with stakeholders
Collaborate with medical centres, hospitals, and other stakeholders to set up in-home support services for clients.🔗
Connecting clients with services
Assist prospective clients in accessing services such as personal care and domestic support, ensuring their needs are met.Key criteria
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Call centre experience
Demonstrated experience in a high-volume call centre environment.View
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Customer service skills
Proven ability to build rapport and provide exceptional service.View
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Intermediate Microsoft Office skills
Experience with Microsoft Office and strong data entry accuracy.View
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