Anglicare Southern Queensland4 followers157 jobs

Client Services Advisor

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 3 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about joining Anglicare Southern Queensland as a Client Service Advisor, where you will be the first point of contact for clients, carers, and community stakeholders. Your role is crucial in delivering exceptional customer service and making a real difference in the lives of Queenslanders in need. The team values a supportive and flexible work environment, offering both office and home-based options.

You'll be responsible for

📞

Acting as the first point of contact

Serve as the initial point of contact for elderly and vulnerable clients, ensuring they receive the support they need.
🤝

Liaising with stakeholders

Collaborate with medical centres, hospitals, and other stakeholders to set up in-home support services for clients.
🔗

Connecting clients with services

Assist prospective clients in accessing services such as personal care and domestic support, ensuring their needs are met.

Key criteria

📞

Call centre experience

Demonstrated experience in a high-volume call centre environment.

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🤝

Customer service skills

Proven ability to build rapport and provide exceptional service.

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💻

Intermediate Microsoft Office skills

Experience with Microsoft Office and strong data entry accuracy.

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View more

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5 criteria for this job
Call centre experience
Demonstrated experience in a high-volume call centre environment.

View

Customer service skills
Proven ability to build rapport and provide exceptional service.

View

Intermediate Microsoft Office skills
Experience with Microsoft Office and strong data entry accuracy.

View

Client confidentiality commitment
Dedicated to maintaining privacy and professional boundaries.

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Time management skills
Experience managing workflow with minimal supervision.

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