Client Services Officer
About the job
Join a dynamic team as a Client Services Officer at AccessCare, where you will play a vital role in helping clients live independently. This job is all about delivering exceptional service and managing rosters to ensure clients receive the care they need. The team thrives on collaboration, initiative, and a shared commitment to making a difference in the community.
You'll be responsible for
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Organising home support services
Roster home support services for clients, ensuring their needs are met effectively.📞
Responding to inquiries
Respond to a high volume of telephone enquiries, showing the highest level of customer service to clients.📊
Managing client database
Manage the client database to ensure information is accurately recorded and up-to-date.Key criteria
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Customer service experience
Demonstrated experience in providing high-quality customer service.View
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Client database management
Experience managing client databases like Carelink+.View
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Rostering skills
Proven ability to manage and organize rosters effectively.View
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